Dear Argos, If I am checking for something on your site it is because I want to pick it up in the next thirty minutes or next day at 08:30 when your store opens. If you tell me it is not in stock, but I can order and collect it, I will just go straight to Amazon. Don’t tell me to order it for home delivery for only £3.95. Again, I can use Amazon to get the product cheaper and they will delivery it to me free. If I am looking at your site it is because you have stores with stock that I can walk in and purchase right now, a convenience Amazon simply can’t match. So how about you put some of that stock in the stores? Because when every store in a ten mile radius doesn’t stock any of the nine product variants I am looking for, but all can order it in within 24 hours, that rather means you have it in a hub, not one of the stores where people can buy it. That doesn’t make you look very competent. And because Boots actually have it in their shop, even at £10 more expensive, that 24 hours has just cost you the sale. Because if someone if looking at a Bricks and Mortar store, it is because time matters. Regards, Me
This blog has now moved to http://www.rablogs.co.uk/tirial, where the original article can be found. Dear Argos... - http://rablogs.co.uk/tirial/2016/01/10/dear-argos/ was published on January 10, 2016 at 9:05 pm.